Your trust is our foundation: bee9 never sells your personal data to third parties. Reading this Privacy Policy will give you full confidence in how well your information is protected.
1. Introduction
Bee9 (bee9.fun) is a trusted online betting and gaming platform for users in Bangladesh and around the world. We believe that user trust is the foundation of any successful platform — and at the heart of that trust is the protection of personal data.
This Privacy Policy ("Policy") applies to all bee9 services — including the website, mobile app, and customer support. By using bee9, you agree to this Privacy Policy.
We comply with GDPR (General Data Protection Regulation) and international data protection standards. Our goal is simple — when you're on bee9, your data is completely secure.
2. What Information We Collect
Bee9 only collects information that is necessary to provide its services. A full breakdown is listed below:
Directly provided information:
- Name, email address, phone number, and date of birth (collected at registration).
- National ID or passport number (for KYC verification).
- Payment method details such as mobile banking numbers.
- Messages and complaint details submitted to customer support.
Automatically Collected Information:
- IP address, browser type, and operating system.
- A log of how long you were on the platform and which pages you visited.
- Device ID and mobile network information.
- Betting history and transaction records.
| Data Type |
Reason for Collection |
Required? |
| Name & Email |
Account Creation & Communication |
Yes |
| Date of Birth |
Age Verification (18+) |
Yes |
| Identity Document |
KYC & Fraud Prevention |
For Withdrawals |
| Payment Information |
Deposit & Withdrawal Process |
Yes |
| IP & Device |
Security & Fraud Detection |
Automatic |
| Cookies |
Improving Your Experience |
Optional |
3. How Your Information Is Used
Collected data is used only for its stated purpose. bee9 never misuses your information.
- Account Management: Your information is used for registration, login, and profile management.
- Payment Processing: To secure deposits, withdrawals, and all transactions.
- Customer Support: To properly address your complaints or questions.
- Fraud Prevention: To detect suspicious activity and keep your account secure.
- Promotions & Bonuses: To send you relevant offers based on your preferences (only with your consent).
- Legal Obligations: Meeting regulatory requirements and maintaining records for legal purposes.
- Platform Development: Using analytics data to improve the user experience.
bee9 never shares your data with third parties for marketing or advertising purposes.
4. Data Sharing Policy
Bee9 never sells your data. That said, limited information may be shared in specific circumstances:
- Payment Provider: Mobile Pay, Nagad & Rocket — only the information necessary to complete transactions.
- KYC Partner: Licensed third party for identity verification — used only during document verification.
- Security Service: Fraud detection software — anonymized data only.
- Legal Authorities: When required to comply with a court order or government investigation.
⚠️ bee9 does not share your information with any third party outside the list above. Every partner is bound by a strict confidentiality agreement.
5. Cookies & Tracking
Bee9's website and app use cookies to enhance your experience. Cookies are small data files stored in your browser.
Cookie Type:
- Essential Cookies: For login sessions and security — the site cannot function without these.
- Performance Cookies: To understand which pages get the most traffic — fully anonymous.
- Preference Cookies: To remember your language and theme preferences.
- Analytics Cookies: Helps with platform development — no personal data is stored.
You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause certain features to stop working.
6. Data Protection Methods
Bee9 uses multi-layered security to protect your privacy. Each layer is designed to defend against a specific type of threat.
- 256-bit SSL Encryption: Every connection to the website and app is encrypted.
- Two-Factor Authentication (2FA): Keeping OTP verification enabled at login adds an extra layer of security to your account.
- Payment Tokenization: Card or mobile banking details are never stored directly.
- Firewall & DDoS Protection: Enterprise-grade firewall to protect our servers from cyber attacks.
- Regular Security Audits: Third-party security experts conduct regular system audits.
- Staff Training: All bee9 staff receive regular training on data protection.
If you notice any security issues or suspicious activity, please contact us immediately at support@bee9.funto let us know.
7. Data Retention Period
Bee9 does not retain your data longer than necessary. Retention periods depend on the type of data and the purpose for which it was collected.
- Account Information: For the duration the account is active, and up to 5 years after closure (as required by law).
- Transaction Records: A minimum of 5 years — mandatory under financial regulations.
- KYC Documents: Up to 5 years after verification.
- Customer Support Messages: 2 years after the issue is resolved.
- Cookies Data: Session cookies are deleted when you close your browser; persistent cookies last up to 1 year.
8. Your Rights
Under bee9's Privacy Policy, you are entitled to the following rights. Contact us to exercise any of them.
1
Right to Access
You can request to see what information bee9 holds about you.
2
Right to Rectification
You can request corrections to any inaccurate or outdated information.
3
Right to Deletion
You can request deletion of your data, provided there is no legal obligation to retain it.
4
Right to Restrict Processing
You can request that we restrict the use of your data for specific purposes.
5
Right to Portability
You have the right to receive your data in a machine-readable format.
6
Marketing Opt-Out
You can opt out of promotional emails or SMS at any time.
Submit a rights request to: support@bee9.fun — Responses are typically provided within 7 business days.
9. Protection of Minors
Bee9 strictly does not provide services to anyone under the age of 18. This is part of our responsible gaming commitment.
- Age verification is mandatory at the time of registration.
- If there is any suspicion, age verification via KYC documents will be required.
- We never collect data from minors.
- Parents can use parental controls to keep their children protected.
To learn more about responsible gaming, visit our Responsible Gaming View page.
10. Policy Changes
Bee9 may update this Privacy Policy as needed. Users will be notified by email of any significant changes.
- The date of each update will be noted at the top of the page.
- At least 30 days' notice will be given before any major changes take effect.
- Continued use of the service after any changes will be considered acceptance of the updated policy.