Bee9 FAQ — All your questions answered here

Under bee9's policy, each person is permitted only one account. Creating multiple accounts is strictly prohibited — if detected, all associated accounts may be suspended and any remaining balances forfeited.

Login page Go to the registration page and click the "Forgot Password?" link. Enter your registered mobile number to receive an OTP, and once verified, you can set a new password. The whole process takes under 2 minutes.

KYC (Know Your Customer) is an identity verification process required for withdrawals and large transactions. You'll generally need to submit a photo of your national ID card or passport. Once submitted, approval is granted within 24 hours.

• National ID Card (NID) — front and back
• Passport or driving licence
• Selfie photo (optional)

Your account may be temporarily blocked after multiple incorrect password attempts or if suspicious activity is detected. It will unlock automatically after 15–30 minutes. For a faster resolution, contact our 24/7 live chat — once your identity is verified, the issue is usually resolved within minutes.

After logging in, click the "Deposit" button and select Mobile Pay as your payment method. Enter the amount and complete the payment to the Mobile Pay number provided. Your balance is usually credited within 5–10 minutes.

• Minimum deposit: ৳100
• Maximum single deposit: ৳50,000
• Processing time: 5–10 minutes

Yes, bee9 supports deposits via Mobile Pay, Nagad, and Rocket — three of the most popular mobile banking methods. Direct bank transfer is also supported. The same minimum deposit amount applies across all methods.

bee9 does not charge any deposit fees. However, your mobile banking operator (Mobile Pay/Nagad/Rocket) may apply their own transaction charges, and bank transfers may be subject to your bank's fees.

Your balance usually arrives within 10–15 minutes. If it takes longer, contact us via live chat with your transaction ID or reference number and our team will verify and resolve the issue right away.

A 100% welcome bonus is automatically credited to your account immediately after registration and your first deposit. For example, a ৳1,000 deposit earns you an additional ৳1,000 in bonus funds. Wagering requirements must be met before the bonus can be used.

• Maximum bonus: ৳10,000
• Wagering requirement: 10x
• Validity period: 30 days

Enter the code in the "Promo Code" field during registration, or apply it at the time of deposit. A valid code will add the bonus to your account instantly. To get the latest promo codes, Promotions page View.

No, bonus balance cannot be withdrawn directly. Once you meet the wagering requirements, the bonus converts to real balance and can then be withdrawn. You can track your bonus progress from the account dashboard.

A reload bonus is a bonus you receive when you make a subsequent deposit. bee9 typically runs weekly or monthly reload offers. Even if there's no daily offer, extra promotions are available during special occasions or big match days. To view all current offers, Promotions page Visit.

Live betting means placing bets at real-time odds while a match is in progress. Log in to bee9 and Betting page Go to the Sports Betting section, select the "Live" tab, and place your bet on any market from the matches currently in play. Odds update every few seconds.

Once a bet is confirmed, it generally cannot be cancelled. However, some markets offer a "Cash Out" feature that lets you withdraw part or all of your stake before the match ends. If the Cash Out option is available, it will appear on your bet slip.

In an accumulator or "parlay" bet, the odds of multiple events are multiplied together, giving you the chance to win big. However, every selection must be correct — one wrong pick and the entire bet is lost. You can add up to 20 events in a single accumulator.

If a match is cancelled or postponed, your stake is generally refunded. For accumulator bets, the cancelled event is removed and the remaining selections are settled accordingly. Once settlement is complete, the funds are automatically returned to your account.

The minimum bet at bee9 starts at ৳10. Maximum bet limits vary by market and event, with higher limits available on premium matches. The maximum limit for your bet is shown on the bet slip.

Mobile Pay and Nagad withdrawals typically arrive within 15–30 minutes. Bank transfers may take 1–3 business days. Minor delays can occur during peak hours. First-time withdrawals may take a little longer if KYC verification is not yet complete.

• Mobile Banking: 15–30 minutes
• Bank transfer: 1–3 business days
• Minimum withdrawal: ৳300

bee9 does not charge any withdrawal fees directly. However, your mobile banking provider or bank may apply their own transaction charges. Wagering requirements must be met before withdrawing from a bonus balance.

Common reasons include:

• KYC verification not completed
• Bonus wagering requirements not met
• Deposit and withdrawal methods are different
• Account information incomplete or mismatched

If rejected, you'll receive a notification with the reason. You can reapply once the issue has been resolved.

Standard accounts can submit up to 3 withdrawal requests per day. VIP members enjoy higher limits. The maximum daily withdrawal limit is ৳2,00,000. If you need to withdraw a larger amount, please contact support.

Go to the "Security" tab in your account settings and enable 2FA. You'll receive an OTP on your mobile each time you log in. With 2FA active, no one can access your account even if they know your password.

Yes. bee9 keeps your information secure with SSL encryption and never sells your personal data to third parties. For more details, visit our Privacy Policy Read.

Change your password immediately and notify our support team via 24/7 live chat or email. The team will quickly lock the account and launch an investigation. Your account will be restored once your identity is verified.

bee9 takes responsible gaming seriously. You can set daily or weekly betting limits, or take a temporary break, from your account settings. To permanently close your account, contact our support team. For more details, Responsible Gaming View page.